With more than 10 years of experience in Banking, Financial institutions and Merchant Support, our customer support team has a strong know-how of the business and are trained to handle the customer requests in a highly professional manner and a customer-centric approach.
24/7 Inbound calls and tickets / Debit and Credit card support / E-commerce support / Loyalty, Meal and Vacation cards / 1st Level transaction analysis / 1st Level ATM&POS support / 1st and 2nd Level Merchant Support / 24/7 System Monitoring / Reporting
Sun Payments backoffice team, in close collaboration with our partners, evaluate and implement secure workflows and processes compliant with high security standards that allows us to provide a tailored range of support.
mPOS Operational and Technical support / KYC checks - Know Your Customer - for Individuals and Corporate customers / Disputes and Chargebacks – Issuing and Acquiring
Know Your Customer - KYC - should be a mandatory requirement which enables both parties to establish a trustworthy business relationship but, the most important, helps to prevent fraud and helps evaluating the risks they pose.
Collect data from customer and accurately confirm his identity
Check the validity of the documents and financial activities
Asses the risk level and apply the appropriate policy